Your property, in good hands
Letting a home you care about means trusting someone else with it. That trust is the thing we work hardest to deserve.
Most of our landlords came to us because they wanted to stop thinking about it. Some live nearby and simply have better things to do. Some are abroad and need to know that distance will not cost them anything. Some have inherited a family home and would rather it were looked after properly than squeezed for every last pound.
What they have in common is wanting to hand it over and feel comfortable about it. Here is what that looks like in practice.
Money, made simple
Your rent reaches you on a date you can plan around, with a statement that sets out clearly what came in and what went out.
Easy to read, easy to hand to your accountant, and always available in your account whenever you need last year as well as last month.
If a payment is late we will already be dealing with it, and you will hear from us early rather than be surprised later.
If you are overseas we handle the extra paperwork that comes with it, so there is nothing waiting for you at the end of the tax year.
Every invoice is shown to you with the job it relates to. What the contractor charges is what appears on your statement.
If a figure is not clear, ask. We will walk you through exactly where it came from, and we would far rather you asked than wondered.
Looking after the property
The care that keeps a home worth coming back to
Kept in good order
Gas, electrical and energy certificates are renewed in good time. You will never be the one remembering a date.
We inspect the property periodically and send you pictures, so you can see how your home is being lived in without having to visit.
A tenant reports something, we arrange a trusted tradesperson, and we tell you what it was and what it cost. You only need to be involved when you want to be.
At the end of a tenancy we compare the property against the inventory in detail, so any deductions are fair, evidenced and straightforward to agree.
Registered on time and held correctly, with the paperwork kept where you can find it.
We know where every set is. It sounds small, and it matters enormously at the end of a tenancy.
Finding the right people
The decision that shapes the next few years
Choosing a tenant
Employment, affordability and previous landlords, all confirmed properly rather than taken on trust.
Someone from our team attends every viewing, so your home is never opened up by a stranger with a key.
We will tell you who applied and who we would recommend, and why. You decide, and we are happy to talk it through.
Looking after tenants well is how you keep good ones. A tenant who stays another two years is worth more to you than any rent increase.